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[closed] We’re hiring! Bremsen Technik Motorsport is looking for a new Customer Account Coordinator

Who we are

Bremsen Technik Group is one of the leading European suppliers of automotive brake friction and related components. We are passionate about solving our customers’ problems using our technology, knowledge, and experience, and are the partner of choice for many major distributors of braking, clutch and suspension products in the automotive industry.

Proud to be headquartered in our birthplace of North Yorkshire, our Group consists of seven companies across the UK, Europe, USA and China. As a result, we are a diverse and exciting business in terms of what we do, our products and our people.

After a period of growth and acquisition, we are looking to grow our specialist Motorsport and Performance Sales team.

About the role

The Customer Account Co-ordinator (Performance and Motorsport) will use their technical knowledge and strong customer focus to effectively manage a portfolio of customer accounts. Acting as a key point of contact for existing customers they will proactively develop business relationships to generate repeat business and maintain customer loyalty.

Reporting directly to the Programme Development Manager you will:

  • Build strong relationships with existing customers, acting as their point of contact to maintain high levels of confidence and trust and generate repeat business.
  • Use product knowledge to effectively manage incoming calls, efficiently resolving customer queries and complaints (including B2B) maximising sales opportunities.
  • Proactively contact dormant and existing customers to further develop and maintain the relationship, encouraging new and additional sales.
  • Act as point of contact for sales orders and order processing
  • Utilise appropriate systems to create and maintain accurate records of customer activities and sales orders.
  • Collaborate with internal teams, particularly Logistics and Procurement to ensure customer needs are met and exceeded.
  • Working closely with the warehouse team to ensure product carriers are booked and products are collected in line with customer expectation.
  • Support the wider sales team with ad hoc duties to reach sales targets and to effectively develop and manage the entire customer portfolio.

About you

Our ideal candidate will:

  • Have proven sales experience, ideally within the automotive industry.
  • Have strong communication skills with the confidence to interact with internal and external stakeholders
  • Ideally have technical and existing product knowledge of performance vehicles’ braking systems and products.
  • Have strong data analysis skills with the ability to gather and share information to add value to the business.
  • Be able to assess issues and analyse options to find solutions.
  • Be an advanced user of Excel.
  • Have experience of working with both stock management databases and a customer relationship management tool.

Role: Permanent, full time
Location: Brompton-on-Swale, North Yorkshire, with travel
Closing date: 3 March 2022
Salary: Up to £27,000 per annum depending on experience

How to apply

Please email a CV and cover letter demonstrating your suitability for the role to: recruitment@bremsentechnik.co.uk

Josie Hall, Group Commercial Director for Bremsen Technik, expressed her enthusiasm about the new appointment. “Marcus brings with him a wealth of aftermarket expertise, and we are excited to have him on board. His knowledge and experience will be invaluable as we continue to grow and meet the evolving needs of our customers.”

Cornwell’s appointment is timely as Celerity Systems North America is poised to capitalise on new market opportunities and strengthen its position as a leader in the industry. His leadership is anticipated to drive innovation and deliver exceptional value to clients, solidifying the company’s reputation for excellence.

In his new role, Marcus Cornwell will be responsible for overseeing the sales operations in North America, developing strategic plans to boost sales performance, and cultivating key customer relationships. His leadership is expected to inspire the sales team and lead to significant growth for Celerity Systems North America.

The Bremsen Technik Group, known for its robust portfolio and commitment to quality, is confident that Cornwell’s appointment will bring fresh perspectives and enhance its competitive edge. This move aligns with the group’s broader strategy of investing in top talent to drive future success.

For more information about Celerity Systems North America and its range of products and services, please visit their website or contact their sales department.

The Bremsen Technik Group of companies